Shop today! Has anyone ordered a replacement card off ebay and successfully accessed the drive? Whats the best route to get a solution to this problem? It would seem to be common sense to manufacturing it so you can remove the drive and access it some other way. Pengo USB-C to USB Micro-B 3.0 Cable (1.6 Ft) Compatible for TypeC Laptops Like MacBook Chromebook and for External Hard Drive Like Toshiba Canvio, WD HDD and More, USB 3.1Gen1 Cable (Titanium Gray) 4.8 out of 5 stars 49 $11.99$11.99 Get it as soon as Tue, Sep 22 You need the case in order to access your data. Cables are sold according to connector type, so understanding the external hard drive cable types helps you make the right replacement. Don’t delete files. Search for “How to fully DISASSEMBLE a western digital MyBook essential edition external HDD”. When connected to a USB 3.0 port, WD Elements portable hard drive delivers fast data transfer rates. 1 pc USB 2.0 A to B Cable. Can a pcbfrom a 1tb drive be used? $3.56. Find low everyday prices and buy online for delivery or in-store pick-up Surely there must be some easy way to retrieve the data?!! It would be nice if WD had a USB to SATA/IDE solution. I would like to take the drive to work and it would be convenient to not have to connect and disconnect the USB cable every day. USB Micro-B Cable for WD Western Digital My Passport, Ultra Exclusive Edition, Air Portable, Exclu… This cable is compatible with many Digital Devices. Hi, I’ve been buying WD hard drives for my Macs for 2-3 years now, and have perhaps 30 of them filled (RAW photos). An external drive should only ever be used as a backup for another drive, usually internal. This is the third time this has happened, and I’m not overly aggressive with them. The main types of connectors are described below: USB: This is the main type of connection found in computers, phones, and printers. A day ago I bought the new Passport external HD and I have huge problems with the cable that was in the package. $1.07 shipping. List of all WD firmware and software available for download. I took the hard drive out of the case and connected it via SATA to my computer and now it connects, but says I need to format. Data retrieval finds only 2 files, both disc images. Shop with Afterpay on eligible items. WD external hard drives that cost between $50 and $100 include 1TB to 4TB on average, but be warned that the overall price will continue to rise with each additional TB of memory. $6.99 $ 6. If you need more space in the computer, buy a larger internal drive, and have a large enough external drive available to perform a backup. I am desperate!!! I plugged my USB cable into the port of my Book external hard drive, and it started connecting and disconnecting on its own. 1 pc USB 2.0 A to B Cable. If you depend on any drive, internal or external, as the only source of your data, you will eventually lose your data. Everyone who lost data on their drives that is irreplaceable, the problem started with storing data on the external drives that was not backed up in the first place. The other is a gamble because the criruit boards are not really interchangable and frequently change. I unplugged it, and boom, I heard a piece bouncing around down inside the drive. the warranty is already broken once the WD has a damage that has became by a BAD USING REASON!!! For Promptly services. Get the best deals on WD USB Cables, Hubs & Adapters. Well, yes, this video show you how to open the drive, now, remember that this will void your warranty and this drives use data encryption, so connecting to a computer might not work. Find low everyday prices and buy online for delivery or in-store pick-up ... WD - Gaming Drive Accelerated for Xbox One 1TB External USB 3.0 Portable Solid State Drive - White With Black Trim. I have the same problem! If the drive does have hardware encryption, it may be the only solution. Powered by Discourse, best viewed with JavaScript enabled. Micro USB 3.0 Cable, JSAUX USB A Male to Micro B Cable 2 Pack [3.3FT+6.6FT] External Hard Drive Cable Galaxy S5 Nylon Braided Cord for Samsung Galaxy S5, Note 3, Seagate Hard Drive, WD Hard Drive-Red 4.7 out of 5 stars 284 Your problem is not difficult to be resolved!!! Now I cant even get an email address to send pictures of the back of the drive so that I can have a new one shipped out to me. When I call WD support for help they cant even recover my files or ensure that the broken port is due to their shoddy craftsmanship. Disconnect the hard drive and remove it from the case, Connect the hard drive in a desktop as a common hard drive, Open, copy or cut and paste the disired files in another available and stable hard disk you have, Note that the external hard drives use to have same hard disks as the internal ones!!! The external drive is working all good and okay until one day I realize I could not plug in my cable to the micro usb port. Only if you can find somebody that can solder on a new USB port or professional data recovery. I’m just an end-user, what in the world are you talking about? Even if you can get the drive recognized the data will be encrypted and useless. This cable is compatible with many Digital Devices. 99 $8.59 $8.59. These cable are compatible with WD My Passport Ultra Portable External Hard Drive 500GB 1TB 2TB and most of USB 3.0 external portable and desktop hard drives. USB 3.0 Micro Cable, ITANDA 3.3ft USB 3.0 A to Micro B Cable Charger Compatible with Samsung … Top-rated Plus. I wish I could help to rewsolve your problem…. If the external drive was used only as a backup and it failed, the drive can be easily replaced and everything will be up and running again in no time. My exterior usb port had the cord yanked out and broke the piece. I’ve had the same thing happen as well. You can try purchasing an identical drive or search for a board on Ebay. Well if it’s a drive that comes with Smartware the board that the USB port attaches to provides hardware encryption. USB A Male to B Cable For Many Digital Devices. PIHEN Micro B Hard Drive Cable, USB 3.0 to Micro USB 3.0 Charge & Sync Cord with Aluminum Connector,Data Wire for Toshiba Canvio, WD External Hard Drive, Samsung Galaxy S5, Note 3 and More(1.5FT) 4.7 out of 5 stars 1,421. Check the posts by fzabkar he explains about matching up numbers on the boards. Shop for usb 3.0 external hard drive cable at Best Buy. USB A Male to B Cable For Many Digital Devices. I can’t even figure out how to take the thing apart. the differences has to do with the interfaces (IDE or SATA)…. For the money, this is truly a shameful product and company. Then your MyBook will stop to be EXTERNAL but you will not loose it permanently…. WD external hard drive prices. If the external drive was used only as a backup and it failed, the drive can be easily replaced and everything will be up and running again in no time. The micro usb is damaged. It doesn’t matter if you used Smartware or a password or not. I’m not sure how / where to have it repaired. Free up space on your internal hard drive by transferring files to your WD Elements portable hard drive and get your laptop moving again. Find low everyday prices and buy online for delivery or in-store pick-up The USB cable on the side of the HD is very sensitive on moving. Get the best deals on wd external hard drive cable when you shop the largest online selection at eBay.com. I bought this cable because after reading the reviews about the WD My Passport 1TB Portable External Hard Drive Storage USB 3.0 Black, I learned that there was a common defect with the stock USB 3.0 cable included with the drive.I am pleased to say that this cable is very sturdy and well worth the cost if you have this or any other USB 3.0 hard drive. That is not entirely true. SKU: 6351052. No matter what I do I will have to have someone repair the drive so that I can recover the data, which I will have to pay for from my own money, and then cross my fingers that I receive a replacement. Please help, thanks. Where can a purchase additional USB 3.0 cables to fit the MyBook 2T? Also… if the user has stored encrypted content… then the only way is to find a strong application that breaks the encryption…, But I think that if the user will try to open the drive’s content on the same PC (witch the encryption software is installed before) there is not any limitation to use the drive as before (on the onboard controller connected). My problem The micro usb that is soldered on to the PCB is damaged. That means that once the data is copied to your drive, it is always encrypted. As for the issue at hand, as others have pointed out, the best solution would most likely be to solder the piece back on. Check your Warranty Status. Free delivery and returns on eBay Plus items for Plus members. There is is video on Youtube on how to remove the drive. None of you state which external model you have. The connector design is weak, not able to be quality assessed during manufacture (due to hidden bad solder design) and not fit for purpose in my view! Hello James, sorry for all this troubles, I have escalated your case, please check your private messages for further information. Can you PLEASE tell me how to recover my data too??? Packing Information. I have the same problem. I am 3 months out of the warranty. If you have a WD SmartWare drive, then you won’t be able to access the data by taking the drive out of the case and connecting it inside your pc. Solutions 1) Get professionals to do a data recovery but that is too expensive. If you want to learn how to connect a hard drive externally through a USB cable via an adapter this video shows you how easy and affordable it is. I read a … (12) 12 product ratings - Ultra Fast USB 3.0 Y Cable - Samsung M3, Toshiba etc External Hard Drive WD NEW Hi I have a 4tb My Passport portable external hard drive and my Usb connector is loose causing it only light up with power if I put a fair amount of pressure on it and hold the cord just so but it is very touchy and I cant hold it that way for more then 5 to 10 seconds before it looses power again cause I moved my hand by an iota. Improve PC performance When your internal hard drive is almost full your PC slows down. If you can’t solder it or are unsure, find someone who can. So there is no hope of recovering anything on the drive then? Since WD external hard drives are premium data storage devices, you should expect to pay anywhere between $50 and $800 for one. Drive failures? Model: WDBA4V0010BWB-WESN. Free shipping on many items | Browse your favorite ... WD My Passport Ultra Portable External Hard Drive USB CABLE DATA LEAD. Can I take it to another tech and see if he can fix? USB 2.0 Cable Lead for WD My Book Essential Edition 750GB External Hard Drive. Shop for wd my passport usb 2.0 cord at Best Buy. Packaging and Shipping Instructions For Western Digital WD1600U017-002 WD Passport External Hard Drive. Watch. Even the smallest move of the cable disconnects the disk from the computer. Ths hard disk will work absolutely nice and faster because the speed limitation of the USB 2.0 port (480 MBp/s)  will not exist anymore!!! JSAUX USB 3.0 Micro Cable, 2 Pack (1ft+3.3ft) External Hard Drive Cable USB A Male to Micro B C… To check whether the USB port is OK, you can unplug WD hard drive and connect it to another USB port to see if it is able to be recognized by Windows 10. The same problem happened to me but fortunatelly my WD MyBook 1TB drive has triple interface (USB 2.0, E-SATA & Firewire) and I connected the drive by the Firewire port…, If your drive has only USB connection, just open the case (cabinette) and take the drive out as a simple SATA hard disk!!! {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}, USB Cable Cord Lead For Western Digital WD1600U017-002 WD Passport Hard Drive HD. Today, when I tried to connect my USB cable to one, the drive’s small metal connector broke off inside the unit’s shell. Also, once you open the case, you void your drive’s warranty. International shipment of items may be subject to customs processing and additional charges. As for the issue at hand, as others have pointed out, the best solution would most likely be to solder the piece back on. WD SmartWare drives are hardware encrypted. Trusted seller, fast shipping, and easy returns, Get the item you ordered or your money back, Western Digital Internal Hard Disk Drives, Western Digital 4 TB USB Internal Hard Disk Drives, Western Digital Internal Hard Disk Drives USB 2.0 TB, Western Digital Internal Hard Disk Drives TB 8 USB, Western Digital USB-C External Hard Disk Drives, Western Digital Internal Hard Disk Drives TB 3 USB, Western Digital External Hard Disk Drives, Western Digital USB 12 TB External Hard Disk Drives, Western Digital USB 8TB Hard Drives (HDD, SSD & NAS), Western Digital USB 16 TB External Hard Disk Drives. About the only thing to try is find an electronics repair person and see if they can sloder on a new port. With our 1 feet high-speed 3.0 USB cable you can sync your phone with any USB port on your PC, Mac, desktop and laptop. The experience has been terrible and I wouldn’t recommend buying their drives or any of their products. User rating, 4.5 out of 5 stars with 10 reviews. Please post the info, If you have Mybook Essential or any other hardware encrypted model - you are screwed if the USB connector breaks and you can’t resolder it properly. You just learned not to trust one drive with inportant data no matter who makes it. I found power supply but it looks like a ‘special’ end that fits the WD hard drive. (10) Add to Cart. UGREEN Hard Drive Cable USB 3.0 A to Micro USB B Lead Portable External Hard Drive Compatible with Western Digital My Passport,WD Elements,Seagate Expansion,Toshiba, M3 1TB/ S5,LaCie,Maxtor (0.5M) 4.7 out of 5 stars 10,650 Then connect your hard disk on one of the ports of your PC!!! Get it as soon as Mon, Jan 11. The same thing just happened to my 1TB WD :(  I have all sorts of things on this drive!!! Is there any way to order the usb interface thing from Western Digital maybe? the tech must have botched the soldering process as now when connected…the light comes on and the drive spins but the drive is listed as ‘Not Initialized, 930.86gb Unallocated’. For Western Digital WD1600U017-002 WD Passport External Hard Drive. For Promptly services. Please help! Shop for external hard drive cable at Best Buy. Recovering anything on the boards hard drive usb cable into the port of Book. Stars with 10 reviews recovering anything on the side of the HD very! Fast data transfer rates not to trust one drive with inportant data no matter who makes.. The world are you talking about and additional charges usb interface thing from Western Digital MyBook Essential Edition external ”. Boom, I have escalated your case, please check your private messages for further information video on on! Finds only 2 files, both disc images / where to have it repaired the disconnects... 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